Airlines plan tech investment boost to drive efficiency

Top priorities for spend over the next three years include cybersecurity initiatives, self-service processes and cloud services

Feb 2, 2023

The 2022 SITA Air Transport IT Insights report reveals that technology investment increased to 4.73% of revenue last year, up slightly on the previous year's 4.66%.

Rising in importance for carriers are IT service management enhancement, disruption warning systems and in-house virtual and remote IT services;

Airlines are also keen to invest in emerging technologies such as business intelligence software, data exchange technologies, and artificial intelligence;

In addition, NFC (near field communications) and augmented/virtual reality technology are tipped for a bigger slice of the IT budget.

Get the full story at PhocusWire and SITA

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