Why OpenAI bought an AI travel agent - In March, OpenAI gave up booking hotels inside ChatGPT. Now it has hired someone who knows how..

Nov 11, 2026 • Hospitality

Airbnb's AI already handles 4 in 10 guest problems. Next it answers the phone. - Nineteen months after a U.S. test in English, Airbnb's support assistant resolves about 40% of all guest issues in more than 50 languages, and support cost per booking is down more than 17%..

Nov 11, 2026 • Hospitality

Business travelers trust AI. Their employers don't. - Seven in ten business travelers would use AI their company never approved. Seven in ten fake receipts one auditor catches are now made by AI..

Nov 11, 2026 • Hospitality

Hilton sells the late check-out. Peninsula gives it only to direct bookers. - Hilton charges $40 to $60 for a confirmed late check-out. Peninsula gives the extra hours away, but only to guests who book direct or through its preferred travel advisors.

Nov 11, 2026 • Hospitality

Agentic commerce is slow to catch on everywhere, not only in travel. - Walmart converted a third as well inside ChatGPT, eBay banned buy-for-me agents, and Shopify says shoppers only started letting agents buy this quarter..

Nov 11, 2026 • Hospitality