Loyalty programs may be the one asset agents can't take - The one asset a booking platform can't quietly take over is the one chains have been building, largely by accident, since before anyone said the word "agent".

Jul 6, 2026 • Hospitality

Radisson's price match is really live OTA monitoring - The system reads Booking.com, Expedia, Agoda, and Google Hotels live across every Radisson property, then matches the lower rate and redirects to direct — turning continuous OTA-price monitoring into the conversion trigger.

Jul 6, 2026 • Hospitality

Your ChatGPT recommendation is fetched by two scrapers you've never heard of - A researcher read ChatGPT's own network traffic and found it pulls the open web through two commercial scrapers, Bright Data and Oxylabs — reading your hotel's site for the facts, and someone else's page for the recommendation.

Jul 6, 2026 • Hospitality

A court just made Google the author of its AI's mistakes - A German court (Regional Court of Munich, case 26 O 869/26) ruled that Google's AI answers are its own words, not neutral search links — making the platform the author of what its AI invents about a business, your hotel included.

Jul 6, 2026 • Hospitality