The agent remembers what she liked. Not where she stayed. - In OpenAI's own example, ChatGPT recalls that a traveler needs a cold room and would rather eat somewhere quiet. It does not recall the hotel that gave her both..

Sep 25, 2026 • Hospitality

Expedia is getting a direct line into Meta's agent. Your hotel can't apply for one. - More than two million people downloaded Meta's AI agent in its first weeks. When they ask it for a hotel, Expedia will be the one it books inside the chat..

Sep 25, 2026 • Hospitality

Wall Street asked what the OTAs own. Morgan Stanley's answer was your hotel. - Independent hotels, small chains and rentals bring in about 90% of Booking.com's revenue. Its annual report names the risk: you, selling cheaper where an AI agent can book..

Sep 25, 2026 • Hospitality

Somewhere between your PMS and the OTA, rooms go missing. SiteMinder just counted them. - SiteMinder checked one top channel and found 11% of its hotels' rooms missing. Now it's building an AI to find them..

Sep 25, 2026 • Hospitality

Accor moved its AI concierge into WhatsApp - Accor's AI concierge went live in WhatsApp and iMessage on September 24, after more than a million pilot conversations, in the same app a guest may already use to text your front desk.

Sep 25, 2026 • Hospitality