Read before the guest: Booking.com delivers your upgrade offer - Since September 28, the guest's phone number no longer reaches your PMS, so the upgrade offer travels on Booking.com's rules.

Oct 30, 2026 • Hospitality

Expedia shipped the AI that answers for your hotel. It also offers your guest the extra night. - Expedia's October 28 release lets its AI answer your guest's questions before and after she books, using her own reservation, and has Hotels.com offer her the extra night as her stay ends.

Oct 30, 2026 • Hospitality

Hilton, Marriott and IHG each built a travel desk for small companies - Hilton's October 22 update lets one administrator book, change and track her whole team's stays, and every hotel she can book is a Hilton.

Oct 30, 2026 • Hospitality

Before you sign: Who sets the room rate at a soft brand hotel - Both 2026 agreements say the owner sets her own rates. The same documents add member discounts, a rate guarantee with penalties, and limits on which OTAs she can sell through..

Oct 30, 2026 • Hospitality