Are hotels prepared to welcome Chinese tourists?
The Chinese outbound tourist will not be the same as they were before; you have to prepare and adapt for that
For the long-delayed Chinese tourists, there's got to be some nervousness associated with reacclimating to travel, public transportation, dining in restaurants and other entertainment.
Key takeaways
- Chinese travelers were ranked No. 1 in terms of spending in the U.S. in 2019;
- Find ways to add offerings that could be tailored specifically to Chinese travelers;
- Hotel staff need to be patient, empathetic and communicative toward Chinese travelers.
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