Business travel leaders cautious on generative AI

The business travel community is urging a step back when it comes to applying generative AI too widely across workflows

Despite the serious negatives with the technology, a panel at last week's Business Travel Show in London agreed that generative AI has much to offer, especially when it comes to productivity gains. An audience poll during the session revealed that generative AI has the most potential to drive efficiency in corporate travel versus trip planning or customer service.

Key takeaways

• Use cases highlighted by the panelists during the session ranged from writing a complaint to an airline and internal communications to simplifying fare rules and expense management;
• Travel disruption is one further area where generative AI could be put to good use going forward, like notifying the hotel that the travel is running late because of a delayed flight;
• Panelists also projected forward 12 months to provide a perspective on what generative AI usage might look like in business travel.

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