Europe: Airlines brace for another summer with chaos

A second summer of travel chaos could be ahead as some airlines believe the industry is not “out of the woods yet”

Apr 12, 2023

Despite the much discussed legacy technology issues and the desire to move to a modern retailing world, some airlines see much greater, short-term challenges ahead, a recent CAPA panel discussion revealed.

Key takeaways

  • The basics - scheduled reliability and securing adequate staff for the summer - and will affect most routes in Central Europe;
  • All the shiny applications will not change the core technology that dates back to the 1960s - the industry needs to overhaul its methods for a digital age;
  • Services need to be improved - the industry needs to be “customer relevant, not technology relevant.”

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