FCM on AI’s potential to enhance business travel

The TMC has already piloted a solution to improve hotel data analysis using OpenAI’s platform, including extra information such as hotel quality

The Flight Centre-owned TMC said that AI can help improve corporate travel management in multiple ways, such as creating personalized policy communications, automatically capturing leaked out-of-policy bookings, clarifying and routing travel requests to the best booking channel, and capturing all trip information to save time for agents.

Key takeaways

• Artificial intelligence has “endless” potential applications to transform business travel but there is a need to “establish governance and structure” over its development;
• Governance and structure was necessary to allow a “responsible co-existence that prioritizes human oversight, where people will continue to provide value that cannot be replaced by software but is, in fact, amplified by it;
• Generative AI unequivocally has an incredible ability to rapidly perform complex activities in the blink of an eye.

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