How the internet screwed up air travel

When everyone became their own travel agent, airlines began cutting costs to keep prices down - sacrificing convenience and comfort in the process

Jul 4, 2023

While allowing people to make their own choices is in many ways a significant improvement, the ease and transparency of online ticket buying has come with a serious downside.

Key takeaways

  • The emphasis airlines put on low ticket prices has made them less competitive in every other aspect of air travel;
  • Instead of trying to provide a high-quality experience, airlines have started to skimp on passenger comfort, including deprioritized on-time performance, resulting in more delays;
  • And they've introduced a complex system of additional fees, often hidden, for services that used to be included in the ticket price.

Get the full story at the Business Insider

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