How the internet screwed up air travel
When everyone became their own travel agent, airlines began cutting costs to keep prices down - sacrificing convenience and comfort in the process
While allowing people to make their own choices is in many ways a significant improvement, the ease and transparency of online ticket buying has come with a serious downside.
Key takeaways
- The emphasis airlines put on low ticket prices has made them less competitive in every other aspect of air travel;
- Instead of trying to provide a high-quality experience, airlines have started to skimp on passenger comfort, including deprioritized on-time performance, resulting in more delays;
- And they've introduced a complex system of additional fees, often hidden, for services that used to be included in the ticket price.
Get the full story at the Business Insider