Lufthansa unveils AI assistant for business travel

The technology enables travelers to share their hotel and flight preferences via chat, select appropriate options and have them booked

Aug 28, 2023

Lufthansa Innovation Hub has unveiled an artificial intelligence assistant for business travelers based on OpenAI's GPT-4, call Swifty. The launch is the first step to building an AI business travel assistant to deal with any queries that might arise during a trip.

Key takeaways

  • The assistant works by interpreting travel content and the user's booking intent and interacting with travel booking systems;
  • The plan is to further develop the technology to bring in rail bookings and other ground transportation options as well as sustainability elements;
  • Going forward, Lufthansa also wants to enable restaurant reservations and the booking of co-working spaces and integrate calendar functionality to allow for meeting scheduling.

Get the full story at Phocuswire

Related must-reads


Get our Daily Brief in your inbox

Consumers are changing the face of hospitality - from online shopping to personalized guest journeys and digitalized guest experiences ...
we've got you covered.

By submitting this form, you agree to receive email communication from and its partners.