Marriott CEO on leading in a changing world

Anthony Capuano has learned to believe that business leaders from any industry must remain intellectually curious if they want to be successful

Mar 31, 2023

“The art of deliberate, engaged listening is evaporating,” he said Cornell's 2023 Hatfield Lecture on March 24. “The most effective leaders that I’ve met across industries are those that have the discipline and desire to put their phone down – to look their counterpart in the eye and actually listen to what they have to say. I think those that unlock the power of engaged listening have a tremendous advantage.”

Capuano also advised current students to remember the nobility of serving others – to always carry the spirit of service no matter where they are in their careers.

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