More on Airbnb's AI plans for the 'ultimate concierge'

Hyperbole aside, the company shared a high-level overview of Airbnb’s larger plans for AI, building one of the “most innovative AI interfaces ever created”

Feb 14, 2024

After the internet’s creation, the rise of mobile technology lifted Airbnb’s business, but AI is going to change things once again, the company believes, as it plans to leverage AI technology and particularly generative AI to provide a more personalized experience for its users.

Key takeaways

  • "Imagine an app that you feel like knows you - it’s like the ultimate concierge - an interface that is adaptive and evolving and changing in real-time, unlike no interface you’ve ever seen before. That would allow us to go from a single vertical company to a cross-vertical company," Airbnb's CEO Brian Chesky said;
  • The CEO said he wouldn’t detail specific AI products and services it plans to offer at this time, but the company will make more announcements later this year on the AI front;
  • Whether or not Airbnb can deliver on these ambitions, of course, remains to be seen. While Chesky envisions a user interface evolution, current AI systems' usability challenges and tendency for inaccuracies could impede Airbnb's application layer improvements.

Get the full story at TechCrunch

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