The business travel industry is at a tipping point

90% of travel decision makers agree that today's growing hybrid/remote workforce will significantly increase the amount of business travel

With corporate travel making a comeback, Mastercard’s study looks at some of the key factors impacting the state of business travel – including our hybrid working world, the rise of emerging technologies like AI, along with shifting organizational priorities and employee expectations.

Key takeaways

85% of travel decision makers agree it will be commonplace to have a “Chief Travel Officer” to manage corporate travel processes in the next ten years;

91% of travel decision makers reported they are planning on investing in AI and machine learning to provide employees with a more personalized travel experience in the next five years to improve T&E processes.

With business leaders prioritizing sustainable business practices, 9 in 10 travel decision makers attest that their responsibilities now include a greater emphasis on ESG tracking for business travel.

Get the full report at Mastercard