US: New air travel rules to compensate passengers

The US Department of Transportation is launching a new effort to compensate passengers for cancelled flights and delays within the airline's control

May 9, 2023

Key takeaways

  • The proposed rules would require airlines to compensate passengers and cover expenses such as meals, hotels, and rebooking in cases where the airline is responsible for significant delays or cancellations, and require airlines to provide timely customer service during flight disruptions;
  • The process to implement the rules could take months or even years, and it is unclear whether compensation for cancellations would apply to weather-related cancellations and delays;
  • The move is part of President Biden's efforts to get American air travelers a better deal after the government provided nearly $50 billion in assistance to keep the airline industry and its employees afloat during the early days of the pandemic.

Get the full story at Axios

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