AI isn't ready for trip-planning just yet, says Booking.com - They have a terrible habit of hallucinating or giving wrong answers, the company's CEO Glenn Fogel noted in a recent interview.

Nov 16, 2023 • Hospitality

Airbnb acquires AI startup launched by Siri co-founder - Airbnb has made its first acquisition as a public company to accelerate some of it’s AI projects.

Nov 15, 2023 • Hospitality

Booking.com confirms phishing attack, raising concerns over possible data breach - The OTA is still dealing with the ongoing impact of this incident, and the company’s investigation is ongoing.

Nov 14, 2023 • Hospitality

Booking.com to compensate not all hotels over delayed payments - OTA apologizes to partners left out of pocket, but those told they do not qualify for compensation say it adds insult to injury.

Nov 13, 2023 • Hospitality

Booking.com settles Italian tax dispute - The OTA welcomed the deal in a statement and agreed to pay about Euro 94 million to settle a tax dispute in Italy.

Nov 13, 2023 • Hospitality

More than one-third of leisure travelers have used GenAI tools - Travelers are finding to be useful in their planning processes, according to new research.

Nov 13, 2023 • Hospitality

Booking.com launches cruises in the US - The new offering becomes available through a partnership with leading cruise agency World Travel Holdings.

Nov 10, 2023 • Hospitality

OTA Insight rebrands as Lighthouse - Strategic shift unifies multiple company brands under a single Lighthouse brand, improving customer service and communications.

Nov 9, 2023 • Hospitality