The ‘re-rise’ of the retail travel agent - Travelers are becoming overwhelmed by the amount of information (and misinformation) on the internet, and therefore want an expert to help guide them.

May 13, 2024 • Hospitality

Cornell Research: Successful service branding - Hospitality brands today face a brutally competitive environment characterized by a “sea of sameness” that threatens to drive all brands in a race to the bottom.

May 13, 2024 • Hospitality

The future of revenue managers in the age of AI co-pilots - In the rapidly evolving landscape of hospitality revenue management, artificial intelligence has emerged not just as a tool, but as a potential co-pilot.

May 13, 2024 • Hospitality

The challenges facing Expedia's new boss - Last weekend, Expedia Group's consumer brands around the world experienced an outage that rendered their websites inaccessible and disrupted internal operations.

May 13, 2024 • Hospitality

Tripadvisor rules out a merger for now - An independent board committee has determined that at this time, there is no transaction with a third party that is in the best interests of the company and its stockholders.

May 10, 2024 • Hospitality

Greek hoteliers react to Booking.com's new payment policies - The OTA requires hosts to use a virtual card to secure reservations, eliminating the ability to request a deposit.

May 10, 2024 • Hospitality

Tripadvisor lowers outlook - The company offered a muted outlook across its major businesses, and attributed the softness to changes in Google’s travel search results pages.

May 10, 2024 • Hospitality

Airbnb sees growth slowing - Company says growth in the current period for nights and experiences booked – a key industry metric – will be ‘relatively stable’.

May 10, 2024 • Hospitality