Hotel industry in 'normalization' mode - "Normalization" is the word of the day for hotel industry performance in the second quarter of 2023.

Jul 27, 2023 • Hospitality

How to stay on top of your guest feedback - When it comes to running a successful hotel, keeping a finger on the pulse of guest feedback is an absolute must.

Jul 27, 2023 • Hospitality

Large majority of online bookers use OTAs for research - New research from Expedia sheds light on traveler preferences and behaviors throughout the online shopping journey.

Jul 27, 2023 • Hospitality

Net-zero hotels realistic, but industry 'too fragmented' for global pledge - Certification key to a more sustainable future, as less than 1% of hotels worldwide certified by GSTC standards.

Jul 26, 2023 • Hospitality

Trip.com unveils TripGenie - By interpreting user input and responding with rich text, images, and related pages, TripGenie represents a significant step towards a “super AI assistant” for users.

Jul 26, 2023 • Hospitality

Hotels get dolled up for Barbie - Barbie fever has swept the globe, and hotels and resorts are getting in on the countless cross-marketing partnerships.

Jul 26, 2023 • Hospitality

Hotel bookings via mobile device continue to grow - Mobile now accounts for 35% of all online travel bookings, according to the latest research from Euromonitor.

Jul 26, 2023 • Hospitality

Hotel operators make a bet on longer stays - Laptop-toting workers who can do their jobs anywhere are driving an increase in hybrid business-leisure trips.

Jul 26, 2023 • Hospitality