Beyond the RFP — Why hotels spend $40,000 a year on a 5% win rate - The corporate hotel RFP cycle is the industry's most expensive routine — and it's delivering far less than anyone admits.

Mar 16, 2026 • Hospitality

The OTA rebooking trap in travel disruptions - When flights are cancelled, travelers who booked through online travel agencies often find themselves caught between airlines and booking platforms.

Mar 16, 2026 • Hospitality

Navan applies AI to fix messy hotel inventory - By merging hotel content from GDS, OTA and direct connections into a unified catalog, the platform expands available rates and improves booking accuracy for business travelers.

Mar 16, 2026 • Hospitality

AI is changing brand relationships in travel - As travelers rely on AI assistants to choose hotels, trust, reputation and guest experience will influence booking decisions more than traditional marketing.

Mar 16, 2026 • Hospitality

The new profitability metric for hotels: cost per occupied room - As labor costs rise faster than revenue, CPOR is becoming the industry’s most important operational signal.

Mar 16, 2026 • Hospitality

AI review automation enters hotel distribution - Lighthouse launches Review Agent as guest feedback becomes a key ranking signal for OTAs and AI-powered travel discovery.

Mar 16, 2026 • Hospitality

The hotel rate that wins the AI conversation - Why the hotel loyalty rate is the most powerful tool in AI discovery — and what it means for how revenue teams think about the direct channel.

Mar 13, 2026 • Hospitality

The AI skills crisis your PMS vendor won't mention - Hospitality is buying AI faster than it can use it. BCG has the numbers to prove it.

Mar 13, 2026 • Hospitality