The cost of Europe's backlash against tourists - How Spain is becoming a European test case for whether anger can be turned into a force for renewal - not destabilization.

Jul 23, 2024 • Travel

In travel, DTC (direct to consumer) feels more like ‘difficult to compare’ - New research highlights how overwhelmed customers feel when booking travel due to newfound proliferation of offers.

Jul 23, 2024 • Hospitality

Google to keep cookies - what the major reversal means for advertisers - Tech giant says it will make trackers optional in Chrome as it adjusts to pressure over its Privacy Sandbox push.

Jul 23, 2024 • Marketing

Hotel guests want investments in experience, but ROI can be hard to track - Staffing, focus on satisfaction lead to complicated math.

Jul 23, 2024 • Hospitality

Is the hotel industry suffering from Stockholm Syndrome? - Despite technological advancements, many hoteliers cling to their outdated PMS, facing significant inefficiencies and limitations.

Jul 23, 2024 • Hospitality

Air travel demand 'normalizing' - Airlines expect yields - a measure of the average fare paid per mile by each passenger - to remain flat as customers go "back to basics" and look for the most cost-effective way to travel.

Jul 22, 2024 • Travel

Hotels cope with the aftermath of the global IT outage - Outage affected reservation systems, room locks and point-of-sale systems, causing widespread inconvenience to guests and staff.

Jul 22, 2024 • Hospitality

Motels are having a moment - New designs appeal to roadside adventurers looking for a place to stay.

Jul 22, 2024 • Hospitality