Marriott’s 3 big challenges - Despite doubling its room count over a decade, the company remains optimistic about the company's growth potential, betting that high-margin luxury hotels and a tech revamp will help sustain fat fees.

Jan 23, 2024 • Hospitality

How AI is automating the entire hotel guest journey - AI-driven systems are designed to manage guest communication throughout the stay, ensuring that guests receive timely and effective service despite the staffing challenges.

Jan 23, 2024 • Hospitality

Hilton launches food and beverage consultancy - Stir Creative Collective will develop original F&B concepts and brands for Hilton’s affiliated partners and independent hotel operators.

Jan 23, 2024 • Hospitality

STR maintains U.S. hotel forecast 2024 projections - For 2024, growth in ADR was raised by 0.1 percentage points, while occupancy and RevPAR were unchanged from the previous forecast.

Jan 23, 2024 • Hospitality

How AI could change travel in 2024 - The expanding use of AI could influence how we book online, what happens when flights are canceled or delayed, and even how much we pay for tickets.

Jan 22, 2024 • Travel

Hotels.com is a ‘matchmaker’ in new global ad campaign - The OTA debuted a global ad campaign, “Introductions,” that casts itself as a “matchmaker” for travelers and hotels.

Jan 22, 2024 • Hospitality

Google’s removal of third party cookies will punish independent hotel marketers - Hotels that do not have well-structured, well-centralized first-party data will be the biggest losers from the elimination of third-party cookies.

Jan 22, 2024 • Hospitality

US inbound demand expected to trail 2019 levels - Despite positive momentum in 2023, international inbound travel and domestic business travel in the U.S. are projected to remain below pre-pandemic levels in 2024.

Jan 22, 2024 • Travel