Meet hotel guests where they are - Meeting guests where they are means providing them with seamless, intuitive mobile experiences from pre-arrival to departure.

Dec 13, 2023 • Hospitality

How U.S. hotels are failing their customers - Impersonal hotel chains, terrible service and too much smart tech – US hotels are letting their customers down.

Dec 13, 2023 • Hospitality

Will hotel ‘junk fees’ become a thing of the past? - Increased scrutiny of mandatory fees is impacting how hotels advertise prices. But despite widespread support, regulating them could be complicated.

Dec 13, 2023 • Hospitality

Travel agents ‘key’ as Pacific Asia market recovers - In its new PATA Patterns 2024 trend report, the association highlights the essential role of travel agents.

Dec 13, 2023 • Hospitality

Sojern lays off staff company-wide - The digital marketing platform for hotels, attractions, destinations and airlines, laid off about 20% of its workforce last week.

Dec 13, 2023 • Hospitality

Choice Hotels goes hostile in Wyndham takeover battle - The budget hotel operator launched a hostile bid for Wyndham Hotels & Resorts and prepared for a board battle to bring the target to the negotiating table.

Dec 13, 2023 • Hospitality

International travelers could return to the US in 2024 - A weakening U.S. dollar and normalizing travel environment means major gateway cities across the country can expect to see more inbound international travel in 2024.

Dec 13, 2023 • Travel

Renaissance Hotels’ new AI-powered virtual concierge service - The hotel brand is the latest to adopt AI-assisted technology in a bid to personalize the guest experience.

Dec 12, 2023 • Hospitality