Booking.com’s cancellation practices leave travelers at risk - Third-party booking headaches expose systemic weaknesses in online travel platforms.

Dec 9, 2025 • Hospitality

AI isn’t killing travel agents. It’s making them better - New agentic tools make travel professionals faster, smarter, and more valuable than standalone AI platforms.

Dec 9, 2025 • Hospitality

AI reshapes travel employment - Automation accelerates workforce cuts as travel companies pursue efficiency and restructuring.

Dec 9, 2025 • Travel

AI browsers aren’t ready yet - A wave of half-baked agentic tools is splitting the web into human and machine lanes, pushing developers to rethink how sites are built and who they really serve.

Dec 9, 2025 • Marketing

Agoda rises to the top in Korea — despite leading in complaints - The company has overtaken longtime market leader Nolja (formerly Yanolja) as the most-used OTA in Korea..

Dec 9, 2025 • Hospitality

How Booking.com builds hybrid AI agents for traveler support - A modular, layered design that improves accuracy without relying on a single large AI system — with useful insights for hotels adopting AI.

Dec 9, 2025 • Hospitality

Expedia’s B2B unlocks new hotel demand - How partner-driven travel commerce is becoming one of the most important sources of incremental occupancy for hotels.

Dec 8, 2025 • Hospitality

How U.S. lodging abandoned the middle class - Why the disappearance of true mid-market hotels threatens accessibility, domestic travel, and long-term demand.

Dec 8, 2025 • Hospitality