Booking.com’s new Genius push reshapes loyalty expectations - How lifetime tiers and cash-like rewards are changing where travelers start their search.

Nov 4, 2025 • Hospitality

Dynamic pricing expands across tourist attractions - Tickets now shift in price based on demand, time and even weather, reshaping how visitors plan and pay.

Nov 4, 2025 • Hospitality

How Claude is shaping the future of travel - Anthropic positions AI as enterprise infrastructure, not a consumer toy.

Nov 4, 2025 • Travel

WhatsApp becomes a core customer channel for travel brands - How messaging is reshaping traveler engagement and booking behavior.

Nov 4, 2025 • Hospitality

What Gen Z wants from hotels - How a new travel generation is reshaping service expectations and brand loyalty.

Nov 4, 2025 • Hospitality

AI turns hotel upselling from sending offers to solving needs - How the next wave of upselling will quietly reshape hotel revenue and guest experience.

Nov 3, 2025 • Hospitality

Marriott trims customer service staff - The hotel giant adjusts its engagement centers to match how guests now interact across digital and direct channels.

Nov 3, 2025 • Hospitality

The newsletter comeback hotels shouldn’t ignore - Why owned media is becoming the smartest channel for guest and partner engagement.

Nov 3, 2025 • Marketing