Personalization was supposed to save hotel loyalty programs - Instead, it’s exposing the gaps in data, tech, and strategy that leave guests unimpressed.

Sep 12, 2025 • Hospitality

The data-driven hotel sales playbook - How analytics help hotels secure stronger accounts, steadier revenue, and smarter growth.

Sep 12, 2025 • Hospitality

Hotels worldwide face persistent staffing crisis - Low pay, poor conditions, and external pressures keep skilled workers away from the industry.

Sep 11, 2025 • Hospitality

Subscriptions in travel: Promise and pitfalls - How Odigeo turned loyalty into profit while Soho House stumbled — and why hotels are rethinking their models.

Sep 11, 2025 • Hospitality

Amex GBT: Global hotel rates steady through 2026 - Geopolitical uncertainty and shifting traveler priorities limit sharp increases, but luxury demand drives exceptions.

Sep 11, 2025 • Hospitality

Implications of Booking.com’s US credit-card move for hotels - How the new us loyalty push could shift guests from direct channels to otas — and push hotels to rethink pricing and perks.

Sep 11, 2025 • Hospitality

How AI is reshaping sales coaching in hospitality - What embedding feedback into daily workflows means for performance, retention, and transformation.

Sep 11, 2025 • Hospitality

AI’s role in reshaping corporate travel - How companies can balance efficiency, personalization, and the human touch in the next wave of business travel.

Sep 11, 2025 • Travel