Trends in U.S. traveler lodging bookings - Social media, OTAs, and price sensitivity shape how travelers choose and book accommodations.

Feb 26, 2025 • Hospitality

Kayak launches AI test lab - The launch of Kayak.ai signals the company’s push to personalize travel booking through conversational, real-time AI features.

Apr 14, 2025 • Hospitality

Airlines dispute White House claims - Air France and Lufthansa have reported declines in U.S.-bound travel and publicly countered the Trump administration’s optimistic portrayal of booming tourism.

May 6, 2025 • Travel

Hotels talk personalization, but most aren’t doing it - Data silos, weak segmentation, and underused channels like WhatsApp reveal the gap between ambition and execution in hospitality marketing.

Aug 18, 2025 • Hospitality

Legacy PMS is a business risk - Why hotels can no longer afford to delay the shift to modern, cloud-based systems.

Aug 21, 2025 • Hospitality

When AI books the trip for you - Travel companies prepare for a world where artificial intelligence, not humans, becomes the primary customer.

Sep 9, 2025 • Hospitality

Amex Travel’s first app is here — but it’s more polish than breakthrough - Hotel perks, lounge wait times, and blockchain “souvenirs” are in the mix, but the new app feels more like a tidy repackaging than a travel revolution.

Sep 16, 2025 • Hospitality

The shifting map of EMEA travel - From AI trip planning to eco-minded escapes, travelers are rewriting the rules of exploration, according to new research by Marriott.

Oct 27, 2025 • Hospitality