Kayak’s $457m writedown underscores Google’s AI shift - As Google’s AI overviews reduce free search visibility, travel brands face higher customer acquisition costs.

Oct 30, 2025 • Hospitality

How Hilton came around to embracing AI - Expect AI to amplify the usefulness of the digital concierge in travel, but it's going to take time.

Sep 28, 2023 • Hospitality

STR: Top hospitality industry challenges and strengths - The Hospitality Industry Sentiment survey is STR’s first longitudinal study of hotel and travel industry professionals.

Feb 20, 2023 • Hospitality

How "Operator" changed the travel shopping game - AI agents are reshaping the industry, making travel planning faster, cheaper, and more efficient.

Feb 6, 2025 • Travel

Hilton taps HotelKey for property management tech - The company is outsourcing its property management system to the tech company, replacing legacy systems at all 7,000 of the hotels under its brand.

May 1, 2023 • Hospitality

Booking.com blames hotel, but customer isn't buying it - After sharing the ordeal online, hundreds responded they had experienced a similar situation in the past with Booking.com.

Mar 5, 2024 • Hospitality

The future of hotel PMS in an omnichannel world - Welcome to the era of omnichannel integration, where a seamless, interconnected approach isn’t a luxury - it's a necessity.

Jul 12, 2024 • Hospitality

The new customer loyalty - Traveler expectations are evolving, and travel companies are looking for ways to build meaningful customer relationships in an industry that remains largely transactional.

Jan 14, 2025 • Hospitality