Net-zero hotels gaining steam in the world of sustainable travel - Forget carbon neutral. Net-zero goes much further than simply paying someone else to offset emissions.

Nov 25, 2022 • Hospitality

Kempinski Hotels and Shiji grow partnership - New agreement strengthens the partnership and increases the number of Shiji solutions available to the luxury group.

Mar 2, 2023 • Hospitality

Why the CRS should be the source of truth for rate management - The hospitality distribution landscape is in a state of constant flux as technology, guest behavior, and global factors create new trends and challenges.

Jun 14, 2023 • Hospitality

Phocuswright Europe 2023: FinTech to aid bottom lines - The panel posed the question have we only just seen the beginning of travel FinTech.

Jun 22, 2023 • Hospitality

Why data culture matters as much as technology in hotels - How trust, shared visibility, and speed turn hotel data into a competitive advantage.

Jan 27, 2026 • Hospitality

When AI optimizes the wrong thing in hotel guest experience - AI can scale existing service flaws, reinforcing speed and deflection over resolution and empathy at scale.

Mar 31, 2026 • Hospitality

AI becomes infrastructure, not a feature - Hotels must rethink their technology stack as conversational AI reshapes how guests search, interact, and book.

Apr 1, 2026 • Hospitality

Travel advisers are thriving in the age of AI - As travel becomes more complex and experience-driven, human expertise is becoming a premium service rather than an outdated one.

May 14, 2026 • Hospitality