Airbnb looking to AI for "hotel front desk" feature

Hotels have front desks; Airbnb doesn't. That's why the company is looking to build the "ultimate AI concierge" to improve customer service

May 12, 2023

Airbnb co-founder and CEO Brian Chesky often says he doesn't see his company as a direct competitor to the hotel industry, but he does believe his company is poised to deliver some traditional hotel amenities in ways that are better and cheaper.

Key takeaways

  • The company biggest strength and biggest weakness are the same: The uniqueness of each stay;
  • For Airbnb using AI as the entry point to customer service will elevate both experience and cut costs for his company;
  • The company thinks AI can level the playing field from a service perspective relative to hotels.

Get the full story at HNN

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