Airbnb looking to AI for "hotel front desk" feature
Hotels have front desks; Airbnb doesn't. That's why the company is looking to build the "ultimate AI concierge" to improve customer service
Airbnb co-founder and CEO Brian Chesky often says he doesn't see his company as a direct competitor to the hotel industry, but he does believe his company is poised to deliver some traditional hotel amenities in ways that are better and cheaper.
Key takeaways
- The company biggest strength and biggest weakness are the same: The uniqueness of each stay;
- For Airbnb using AI as the entry point to customer service will elevate both experience and cut costs for his company;
- The company thinks AI can level the playing field from a service perspective relative to hotels.
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