OpenAI's European AI charity is Booking.com's SME sales funnel - The SME AI Accelerator promises to close Europe's AI skills gap. It will also deliver 20,000 pre-qualified leads to Booking.com for Business.

Jan 29, 2026 • Hospitality

Rethinking the Hotel PMS - Mews, Cloudbeds, and Apaleo are betting billions on very different futures.

Jan 29, 2026 • Hospitality

How Mandarin Oriental plans to scale boutique luxury without losing its soul - What disciplined growth and brand stewardship can teach hoteliers about expanding premium hospitality.

Jan 29, 2026 • Hospitality

U.S. hoteliers brace for a steadier, but still constrained 2026 - Cautious optimism replaces disruption as operators focus on efficiency, talent, and selective growth.

Jan 29, 2026 • Hospitality

Hotel bathroom design choices spark guest dissatisfaction - Cost-saving room layouts increasingly clash with guest expectations of privacy.

Jan 29, 2026 • Hospitality

Direct hotel channels lose corporate share to GDSs - HEDNA–NYU report shows GDS becoming the dominant corporate channel as business travelers move away from direct bookings.

Jan 28, 2026 • Hospitality

The $300 million question: Mews's bid for PMS dominance - The hotel PMS market has never had a leader. There are structural reasons why it probably never will.

Jan 28, 2026 • Hospitality

Hotel groups double down on loyalty to counter OTAs and AI agents - Direct relationships become a strategic defense as booking shifts toward AI-led discovery.

Jan 28, 2026 • Hospitality