Travelers want to book vacations with loyalty points - Credit card companies and retailers have a golden opportunity as 82% of travelers eye using non-travel points for affordable, customizable getaways.

Jul 9, 2025 • Hospitality

Over 200,000 Dutch sign up for Booking.com class‑action - Dutch Consumers' Association alleges deceptive pricing tactics and seeks €1 billion in damages for affected travelers.

Jul 9, 2025 • Hospitality

Tripadvisor’s turning point - Why Starboard Value is betting on Tripadvisor’s shift from struggling hotel meta-search to fast-growing marketplaces like Viator and TheFork.

Jul 9, 2025 • Hospitality

How AI is (and isn't) transforming European hospitality - How hotels across Europe are exploring artificial intelligence—where it’s working, what’s holding them back, and why the future depends on thoughtful integration.

Jul 9, 2025 • Hospitality

Broaden your hotel’s B2B reach with RateHawk - With its curated network of travel advisors and focus on high-value, low-cancel bookings, RateHawk is quickly becoming a go-to distribution partner for hotels.

Jul 9, 2025 • Hospitality

Behind the scenes, AI elevates the service - How restaurants are using artificial intelligence to streamline operations and refocus on human hospitality.

Jul 8, 2025 • Hospitality

Google tests “nearby” hotel ads with direct booking buttons - New ad format in Maps and Search highlights nearby hotels with prominent “Book” links to drive direct reservations via OTAs and hotel websites.

Jul 8, 2025 • Hospitality

Google’s DMA search fix may boost Booking.com—not hotels - While aiming to comply with EU gatekeeper rules, Google’s new layout risks entrenching aggregator dominance and sidelining direct hotel bookings.

Jul 8, 2025 • Hospitality