Amex GBT unveils next-gen Egencia for 2026
AI-powered search, SAP Concur integration, and CWT synergies set the stage for growth
American Express Global Business Travel (Amex GBT) reported strong third-quarter results, driven by its CWT acquisition and upcoming product innovations. The company plans to launch a next-generation version of Egencia in early 2026, integrating agentic AI search and deeper expense management capabilities through SAP Concur.
Key takeaways
- Next-gen Egencia launch: Amex GBT will release an updated Egencia platform in Q1 2026 featuring “agentic AI search,” a redesigned customer experience, and full SAP Concur Expense integration.
- Strategic integration with SAP Concur: The partnership expands Amex GBT’s reach in travel and expense automation, positioning it to compete more directly with enterprise travel management platforms.
- Revenue growth boosted by CWT acquisition: Q3 revenue rose 13% year over year to $674 million, with CWT contributing most of the increase; organic revenue growth stood at 3%.
- Transaction momentum: Total transactions grew 19% year over year, or 4% excluding CWT, split evenly between new and existing customers.
- Synergy targets on track: The company expects $155 million in savings from CWT integration by 2028, including $55 million by the end of 2026.
- Stronger outlook for 2025–26: Projected 2025 revenue of $2.705–$2.725 billion reflects a 12% increase year over year, while 2026 growth is forecast at 20%.
- Meetings and events rebound: Forward bookings for meetings and events are up double digits into 2026, signaling recovery in corporate travel engagement.
- Improving profitability: Net loss narrowed to $62 million from $128 million a year earlier, underscoring progress toward operational efficiency.
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