How Gen Z work ethic and attitudes are impacting the workplace

One of the major challenges in the hospitality industry is coping with the pressure coming from Gen Z work ethic and attitudes

May 3, 2023

Today's generation expect more engaging and meaningful jobs and are far less likely to adhere to the traditional, purely vertical, "chain-of-command" style of leadership that still characterizes many hospitality-related organizations.

Key takeaways

  • Cross-silo collaborations may shape employees’ career development paths - that is, by helping them develop a wider panel of skills and expertise;
  • Enabling employees to take more ownership in the decision-making process and doing more delegation will also enable all employees to increase their skills and autonomy;
  • Hospitality leaders must allow each employee to become a player in their own career by complementing the projects offered with the development of technical and behavioral skills.

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