Is Airbnb’s new 'services' feature unfair to hosts?

Hosts raise concerns over lost control, added risk, and no share in revenue from Airbnb’s latest offering

Airbnb’s new Services feature - offering extras like massages and private chefs - may appeal to guests but is sparking backlash from hosts. Critics say Airbnb profits from services carried out in host homes without offering compensation, control, or proper consent. The move raises concerns about fairness, liability, and the erosion of trust between Airbnb and its host community.

Key takeaways

• Hosts left out: Airbnb doesn’t share revenue from Services performed in host properties, despite added wear, tear, and risk.
• Auto-enrolled: Services are enabled by default; hosts must opt out manually.
• Control lost: Hosts can’t choose service providers or curate the guest experience.
• Fear rising: New policies make hosts worry they’ll be penalized for using or suggesting off-platform services.
• Calls for change: Industry voices demand revenue sharing, opt-in policies, and more host involvement to restore fairness and trust.

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