New Amadeus report highlights pace of change in hospitality industry

Traveler expectations have changed over the past four years, and the hospitality industry of 2023 is not that of 2019

May 25, 2023

These expectations are catalysts for change as today, personalization tops the agenda, with consumers seeking customizable offers when it comes to booking travel. Flexible and sustainable journeys and the support of modern digital tools to remove the friction from travel are also high on travelers’ wish lists.

Key takeaways

  • As of May 6, 2023, Amadeus Demand360 data noted on-the-books global hotel occupancy for June reached 32%, trending above the 2022 and 2021 figures for the same month and standing just three points behind occupancy levels seen in 2019;
  • Rome and Paris in Europe, as well as Tokyo, Seoul, and Singapore in Asia, are all seeing occupancies for June this year ahead of the same month in 2019, illustrating a robust, global recovery;
  • Global hotel average daily rates (ADR) are also above pre-pandemic levels, standing at $216 for June this year, compared to $184 in the same month of 2019.

Get the full report at Amadeus Hospitality

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