US: 67% of surveyed hotels report staffing shortages

Hoteliers are boosting pay and offering incentives to attract and retain talent, as per a recent survey by the American Hotel & Lodging Association

Feb 6, 2024

In the last six months, a remarkable 82% of participants have raised wages to a record high average for hotels in December. Furthermore, 59% are now offering increased flexibility in scheduling, and 33% have expanded benefits. Despite these efforts, 72% still struggle to fill vacancies.

Key takeaways

  • Sixty-seven percent of respondents report a staffing shortage, with 12 percent indicating a severe shortfall affecting operations;
  • Housekeeping emerges as the most critical hiring need, with 48 percent prioritizing it;
  • Hotel wages have outpaced those in the general economy post-pandemic, with improved benefits and flexibility.

Get the full story at AHLA

Related must-reads


Get our Daily Brief in your inbox

Consumers are changing the face of hospitality - from online shopping to personalized guest journeys and digitalized guest experiences ...
we've got you covered.

By submitting this form, you agree to receive email communication from and its partners.