Could Amazon become a major player in travel? - While the impact travel deals made on Prime Day results is unclear, the handful of offerings from big name brands begs a slew of questions.
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Intrepid Travel is making the leap into hotels - The company is venturing into lodging with an acquisition strategy that aims to improve the way its travelers experience hotels and accommodations.
Jul 24, 2024 • Hospitality
The first AI voice guest service agent for hotels - Meet KITT, THN’s AI-driven guest service agent that handles reservations and responds to guest queries.
Jul 24, 2024 • Hospitality
Hotel guests want investments in experience, but ROI can be hard to track - Staffing, focus on satisfaction lead to complicated math.
Jul 23, 2024 • Hospitality
Is the hotel industry suffering from Stockholm Syndrome? - Despite technological advancements, many hoteliers cling to their outdated PMS, facing significant inefficiencies and limitations.
Jul 23, 2024 • Hospitality
In travel, DTC (direct to consumer) feels more like ‘difficult to compare’ - New research highlights how overwhelmed customers feel when booking travel due to newfound proliferation of offers.
Jul 23, 2024 • Hospitality
Motels are having a moment - New designs appeal to roadside adventurers looking for a place to stay.
Jul 22, 2024 • Hospitality
Hotels cope with the aftermath of the global IT outage - Outage affected reservation systems, room locks and point-of-sale systems, causing widespread inconvenience to guests and staff.
Jul 22, 2024 • Hospitality
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