How Chatlyn wants to become the AI brain of hotel operations - With multilingual automation and deep PMS integration, the Vienna-based startup aims to fix fragmented guest communication and unlock new revenue for hotels worldwide.

Jun 26, 2025 • Hospitality

How Uber's algorithm decides what you’ll pay - New research reveals that Uber’s opaque pricing system may charge different riders different fares for the same trip—raising concerns about hidden price discrimination and fairness for travelers.

Jun 26, 2025 • Hospitality

Agoda’s loyalty strategy is simple — and that’s the point - How Agoda’s value-first approach helps hotels drive repeat business without the complexity of traditional loyalty programs.

Jun 26, 2025 • Hospitality

How AI is rewriting the hotel booking journey - The Boston Consulting Group on how hotels can stay visible, engaged, and bookable in the age of conversational travel planning.

Jun 26, 2025 • Hospitality

U.S. hotel occupancy declines for third month - Despite modest gains in average rates and RevPAR, May data shows a continued dip in occupancy, prompting a downgraded outlook for 2025 and 2026 amid traveler caution.

Jun 25, 2025 • Hospitality

Google Hotels faces competitive & regulatory headwinds - As EU’s DMA and AI shifts reshape metasearch, Expedia, Trivago, TripAdvisor—and newer players—are stepping into the gap.

Jun 25, 2025 • Hospitality

Super.com: The fintech-flavored OTA making waves in hotel distribution - From SnapTravel roots to metasearch contender, this "newcomer" is anything but new.

Jun 25, 2025 • Hospitality

Alibaba folds travel app into core business amid strategic overhaul - Travel app Fliggy merges with Alibaba’s main e-commerce unit as the company streamlines operations and refocuses on user-centric services in a tightening market.

Jun 24, 2025 • Hospitality