Hopper expands into bank-led travel distribution - RBC shifts from Expedia to Hopper, signaling growing competition in white-label travel platforms for financial institutions.

Mar 31, 2026 • Hospitality

When AI optimizes the wrong thing in hotel guest experience - AI can scale existing service flaws, reinforcing speed and deflection over resolution and empathy at scale.

Mar 31, 2026 • Hospitality

Google’s view on how AI is reshaping hotel demand - From traditional search visibility to AI-driven discovery layers that decide where bookings flow.

Mar 31, 2026 • Hospitality

The K-shaped hotel market is not a cycle. It's a new structure. - The divide between luxury and economy performance is widening. Independent hotels in the middle need a position, not a plan to wait it out.

Mar 31, 2026 • Hospitality

Booking.com bets on human support as its competitive edge - Empathetic, human-led service in complex and emotional moments is positioned as the key differentiator in an AI-driven travel landscape, despite ongoing customer service challenges.

Mar 30, 2026 • Hospitality

Your revenue recovered. Your profit didn't. - Five years of rate growth masked a structural cost problem. In 2026, there's nowhere left to hide.

Mar 30, 2026 • Hospitality

Demand on their own terms - The world's largest hotel groups are redesigning how travelers find them — and how they keep them.

Mar 30, 2026 • Hospitality

Lead Shark brings AI-powered demand discovery to hotel sales - A new generation of tools is helping hoteliers identify demand earlier and compete before bookings reach traditional channels.

Mar 30, 2026 • Hospitality