Booking’s big AI gamble: Beating ChatGPT at its own game - Why the travel giant thinks travelers will trust its “Connected Trip” AI more than Silicon Valley’s bots.

Sep 12, 2025 • Hospitality

Implications of Booking.com’s US credit-card move for hotels - How the new us loyalty push could shift guests from direct channels to otas — and push hotels to rethink pricing and perks.

Sep 11, 2025 • Hospitality

Subscriptions in travel: Promise and pitfalls - How Odigeo turned loyalty into profit while Soho House stumbled — and why hotels are rethinking their models.

Sep 11, 2025 • Hospitality

Booking.com pressed to act as fake listings rise - UK consumer watchdog says 1 in 10 users report fraud attempts and is urging Ofcom to step in.

Sep 9, 2025 • Hospitality

AI agents put online travel giants on edge - Booking.com, Expedia and Airbnb brace for a future where digital assistants could bypass their platforms.

Sep 9, 2025 • Hospitality

Hotels are losing OTA ground - Booking.com’s booming supply of rentals and alternative stays keeps the lights on while hotels slip.

Sep 9, 2025 • Hospitality

When AI books the trip for you - Travel companies prepare for a world where artificial intelligence, not humans, becomes the primary customer.

Sep 9, 2025 • Hospitality

The return of package holidays - How uncertainty and disruption pushed travellers back to bundled trips.

Sep 2, 2025 • Hospitality