Agoda rises to the top in Korea — despite leading in complaints - The company has overtaken longtime market leader Nolja (formerly Yanolja) as the most-used OTA in Korea..

Dec 9, 2025 • Hospitality

How Booking.com builds hybrid AI agents for traveler support - A modular, layered design that improves accuracy without relying on a single large AI system — with useful insights for hotels adopting AI.

Dec 9, 2025 • Hospitality

Booking.com’s cancellation practices leave travelers at risk - Third-party booking headaches expose systemic weaknesses in online travel platforms.

Dec 9, 2025 • Hospitality

AI isn’t killing travel agents. It’s making them better - New agentic tools make travel professionals faster, smarter, and more valuable than standalone AI platforms.

Dec 9, 2025 • Hospitality

TikTok’s new Nearby Feed opens a new front door for hotel discovery - Hyper-local video content may influence real-time travel decisions and hotel booking.

Dec 8, 2025 • Hospitality

Expedia’s B2B unlocks new hotel demand - How partner-driven travel commerce is becoming one of the most important sources of incremental occupancy for hotels.

Dec 8, 2025 • Hospitality

Expedia’s AI-driven marketing shift - How rapid AI adoption is reshaping marketing strategy, team culture, and experimentation at scale.

Dec 8, 2025 • Hospitality

Hotels regain leverage in the new AI booking era - How richer supplier content, real-time availability, and direct rates could shift control away from OTAs.

Dec 8, 2025 • Hospitality