Hopper expands into bank-led travel distribution - RBC shifts from Expedia to Hopper, signaling growing competition in white-label travel platforms for financial institutions.

Mar 31, 2026 • Hospitality

Booking.com bets on human support as its competitive edge - Empathetic, human-led service in complex and emotional moments is positioned as the key differentiator in an AI-driven travel landscape, despite ongoing customer service challenges.

Mar 30, 2026 • Hospitality

Demand on their own terms - The world's largest hotel groups are redesigning how travelers find them — and how they keep them.

Mar 30, 2026 • Hospitality

The booking is no longer where you lose - AI doesn't need to process the transaction to control where travelers go. That's the part most hotels are missing.

Mar 30, 2026 • Hospitality

Booking.com warns of AI’s next power shift - The platform that reshaped hotel distribution now cautions against an even more concentrated future driven by AI.

Mar 27, 2026 • Hospitality

Beyond the RFP — How independent hotels align revenue management and corporate sales - Corporate rate strategy fails most often not at the negotiating table, but in the gap between the people who set prices and the people who sell them.

Mar 27, 2026 • Hospitality

Navan sees surge in RFP activity amid industry consolidation - Corporate travel demand remains resilient as disruption reshapes competition and vendor selection.

Mar 27, 2026 • Hospitality

Google tightens its grip on travel demand - Agentic AI shifts control of bookings toward platforms that own traveler context.

Mar 26, 2026 • Hospitality