Booking.com data breach fuels rise in targeted travel scams - Stolen booking data enables more convincing fraud and raises cybersecurity concerns across the travel ecosystem.

Apr 16, 2026 • Hospitality

Navan’s growth strategy raises questions for hotel partners - AI-driven recommendations and incentives may reshape supplier relationships and pricing dynamics.

Apr 16, 2026 • Hospitality

Expedia expands into advertising beyond travel - The company positions its media network as a new channel for non-endemic brands to reach high-intent travelers.

Apr 16, 2026 • Hospitality

Amex GBT embeds AI-driven travel into everyday workflows - Egencia’s next-gen platform signals a shift toward automated, in-flow corporate travel and expense management.

Apr 15, 2026 • Hospitality

The AI trust gap reshaping hotel distribution - Guests use AI to discover trips, but still rely on trusted brands and platforms when it comes to booking hotels.

Apr 15, 2026 • Hospitality

Hybrid service becomes the new standard in travel - AI-driven automation and human support are converging to redefine customer experience and service delivery.

Apr 15, 2026 • Hospitality

Booking.com breach reveals communication gaps - Ongoing silence on the number of affected users fuels uncertainty and raises broader trust concerns among customers.

Apr 14, 2026 • Hospitality

WhatsApp as a core hotel channel - Failing to adopt messaging-first engagement risks missed revenue and weaker guest relationships.

Apr 13, 2026 • Hospitality