Booking.com’s new Genius push reshapes loyalty expectations - How lifetime tiers and cash-like rewards are changing where travelers start their search.

Nov 4, 2025 • Hospitality

Dynamic pricing expands across tourist attractions - Tickets now shift in price based on demand, time and even weather, reshaping how visitors plan and pay.

Nov 4, 2025 • Hospitality

WhatsApp becomes a core customer channel for travel brands - How messaging is reshaping traveler engagement and booking behavior.

Nov 4, 2025 • Hospitality

What Gen Z wants from hotels - How a new travel generation is reshaping service expectations and brand loyalty.

Nov 4, 2025 • Hospitality

AI turns hotel upselling from sending offers to solving needs - How the next wave of upselling will quietly reshape hotel revenue and guest experience.

Nov 3, 2025 • Hospitality

Marriott trims customer service staff - The hotel giant adjusts its engagement centers to match how guests now interact across digital and direct channels.

Nov 3, 2025 • Hospitality

Has Airbnb reached its peak? - The home-sharing giant is searching for its next act as bookings plateau and competition intensifies.

Nov 3, 2025 • Hospitality

The rise of always-on hotel content - How AI platforms create and update content in real time to keep properties visible and bookable across every search and chat.

Oct 31, 2025 • Hospitality