OTAs pushed into back-end fulfillment roles - Booking.com and Expedia risk becoming invisible fulfillment layers as ChatGPT and Gemini take over planning and booking.

Nov 6, 2025 • Hospitality

AI-assisted hotel bookings convert better - Early usage data from Booking.com suggests conversational planning leads to stronger traveler confidence and fewer cancellations.

Nov 6, 2025 • Hospitality

Building hotels for the unknown - Why flexible structures, patient capital, and strong culture matter more than trend predictions.

Nov 6, 2025 • Hospitality

McKinsey on the state of AI in 2025 - How organisations are experimenting widely but still struggle to scale AI for measurable business results.

Nov 5, 2025 • Hospitality

Google’s AI mode starts booking restaurant reservations - A move toward task-based search that compares options and suggests available tables.

Nov 5, 2025 • Hospitality

Booking.com watches for OpenAI’s next move - How chatbot-driven travel planning could reshape competition among online travel agencies.

Nov 5, 2025 • Hospitality

Short business trips reshape Europe’s hotel market - Hotels must streamline booking and tailor services as business travel becomes faster, shorter, and more flexible.

Nov 5, 2025 • Hospitality

US hotel stays cost more as cities raise bed taxes - Local tax hikes are reshaping travel costs and influencing traveler behavior.

Nov 4, 2025 • Hospitality