Shiji's Guest Experience Benchmark Q3 2023 - In this edition, Shiji ReviewPro analyses its largest data set to date: Over 3.3 million reviews of 9,500 hotels around the world.

Nov 15, 2023 • Hospitality

How hoteliers plan to tackle trends and troubles - On stage at the recent 2023 Indie Lodging Congress, executives said they're keeping a close eye on labor, technology and personalization.

Nov 15, 2023 • Hospitality

In-room tablets with no initial costs - SuitePad announces the launch of its Performance Model today, redefining hotel technology financing.

Nov 15, 2023 • Hospitality

Booking.com confirms phishing attack, raising concerns over possible data breach - The OTA is still dealing with the ongoing impact of this incident, and the company’s investigation is ongoing.

Nov 14, 2023 • Hospitality

The role of profitability data in hotel benchmarking - No benchmarking experience can be considered comprehensive without frequent insight into the bottom line, according to STR.

Nov 14, 2023 • Hospitality

PwC tempers U.S. hotel forecast as demand slows - The company softened its projections for U.S. hotel occupancy in 2023 and 2024 amid economic concerns and an uncertain outlook for corporate travel.

Nov 14, 2023 • Hospitality

Can a crackdown end fake reviews? - A wave of regulation and industry action has placed the flourishing fake review business on notice. But experts say the problem may be insurmountable.

Nov 14, 2023 • Hospitality

Booking.com to compensate not all hotels over delayed payments - OTA apologizes to partners left out of pocket, but those told they do not qualify for compensation say it adds insult to injury.

Nov 13, 2023 • Hospitality