How Airbnb fails to protect its guests from hidden cameras - A months-long CNN investigation found that Airbnb has worked to hide thousands of complaints about properties with hidden indoor security cameras.

Jul 11, 2024 • Hospitality

Are hotel guests getting more difficult these days? - Many hoteliers buy into the illusion that guests are increasingly rude and difficult, reinforcing these stereotypes to frontline customer service staff.

Jul 11, 2024 • Hospitality

Travel + Leisure reveals winners of its 2024 World's Best Awards - In its 29th year, the 2024 World's Best survey highlights emerging travel trends and destinations resonating with today's travelers.

Jul 11, 2024 • Hospitality

Hilton and Small Luxury Hotels Of The World expand partnership - Alliance expands the reach of boutique hotels to Hilton's loyal clientele, remarkably changing the global landscape for independent hotels.

Jul 10, 2024 • Hospitality

Paris has overestimated its appeal - The Olympic Games tourism boom hasn’t materialized - now hoteliers and Airbnb owners are frantically cutting their rates.

Jul 10, 2024 • Hospitality

The future of kiosks in the hospitality industry - As self-service tools benefit both guests and the hotel organizations that serve them, be prepared to see even greater growth of this technology in the hospitality industry.

Jul 10, 2024 • Hospitality

Collaboration is key for hotel revenue, marketing and sales executives - Hotel commercial teams work best when they have a "feedback loop" between the disciplines so that their strategies are aligned.

Jul 10, 2024 • Hospitality

Ian Schrager doubles down on technology at PUBLIC Hotel - With Stayntouch PMS and Kiosk, PUBLIC Hotel streamlines check-in and check-out, increases staff efficiency, and provides 1-minute kiosk-based check-in for guests.

Jul 10, 2024 • Hospitality