The value of a contact center - Online, it can be difficult to appreciate the nuances of a hotel, the difference in a deluxe and premium room, for example, or why the suite or package is worth the extra cost.

Dec 7, 2023 • Hospitality

Klook raises $210 million as it turns profitable - Asia’s leading platform for experiences and travel services has now raised more than $900 million in financing to compete with Viator and GetYourGuide.

Dec 7, 2023 • Hospitality

Booking vs. Google in Travel AI - Google plans to focus on travel advertising and will not venture into bookings, where Booking holds a natural edge.

Dec 7, 2023 • Hospitality

Booking.com under fire for privacy and security concerns - The OTA has come under fire by hotels who allege that it isn’t doing enough to protect them from becoming victims of cyberattacks on its app.

Dec 5, 2023 • Hospitality

Expedia renews 'Ryanair Rooms’ collaboration - The white label solution allows passengers to book a hotel with their flight and access Expedia’s AI-powered virtual agent customer service tool.

Dec 5, 2023 • Hospitality

Hotels grapple with AI's implications - AI is not a panacea, but it is fast becoming interconnected to most hotel-related tools and applications.

Dec 5, 2023 • Hospitality

OTAs suspend advertising on X - Airbnb and Expedia have suspended their advertising on X (formerly Twitter) with immediate effect.

Dec 5, 2023 • Hospitality

Mastering hotel distribution in a fragmented booking environment - Shifts in consumer behaviour coupled with technological advancements have disrupted the hotel distribution landscape.

Dec 5, 2023 • Hospitality