How to get a free hotel upgrade without asking for one - Expedia’s expert-backed hacks reveal how timing, kindness, and subtlety can turn your next check-in into a surprise upgrade.

May 23, 2025 • Hospitality

Kayak pivots from search to AI-driven travel assistant - The shift from browsing to delegating marks one of the most significant evolutions in digital travel since the rise of OTAs - one driven not by new interfaces, but by AI that reasons, reacts, and books.

May 23, 2025 • Hospitality

How hotels can turn big events into big revenue - Data-driven pricing, early demand signals and cross-team coordination unlock peak performance during high-profile moments.

May 22, 2025 • Hospitality

The travel industry’s cybersecurity reckoning - How rising threats - from phishing to quantum hacks—are reshaping digital risk in travel.

May 22, 2025 • Hospitality

Booking.com faces 25% commission cut in Switzerland - Swiss regulator enforces reduction in hotel fees amid broader OTA scrutiny, following a wider European trend.

May 22, 2025 • Hospitality

U.S. hotel performance shows uneven recovery in April 2025 - ADR growth offsets declining occupancy as top markets like San Francisco and New York lead performance variation across regions.

May 22, 2025 • Hospitality

Travel AI is moving beyond assistants - Autonomous agents are reshaping how trips are planned, priced, and booked - disrupting traditional travel models in the process.

May 22, 2025 • Hospitality

Hotels.com’s new AI chatbot falls short of expectations - Despite a sleek interface and smart filter features, early testing reveals the chatbot struggles with accuracy and lacks key trip-planning functionality.

May 21, 2025 • Hospitality