Travel rewards programs are growing fast - To support all of the new members, airlines, hotels and other companies had to make changes to how these loyalty programs are structured.

Jul 20, 2023 • Hospitality

Race to direct hotel booking success - Harness the learnings from Mario Kart’s winning formula to provide potential guests with an engaging and personalized website experience.

Jul 20, 2023 • Hospitality

Trip.com creates own AI tool - China's largest OTA launched its own large language model (LLM) called Wendao, which roughly translates to "ask for your ways" in Chinese.

Jul 19, 2023 • Hospitality

Increasing your hotel's lobby dwell rate - The hotel lobby serves as the central hub for any hotel, acting as the nerve center for various guest activities.

Jul 19, 2023 • Hospitality

U.S. hotel RevPAR gains running out of steam - While still growing year over year in single-digit percentages, RevPAR is "just ahead" of last year, indicating signs of slowing or stabilizing.

Jul 19, 2023 • Hospitality

Taiwan to restrict hotels' use of disposable toiletries - By mandating the use of larger, reusable bottles for toiletries in hotels, plastic waste could be cut by around 2,100 metric tons per year.

Jul 18, 2023 • Hospitality

Expedia on unlocking the value of AI in travel - The OTA build a new intelligent shopping feature that solves common traveler pain points and completely revolutionize how we plan, shop, and book a trip.

Jul 18, 2023 • Hospitality

TrustYou unveils responseAI - New tool leverages artificial intelligence technology to generate automated responses to guest reviews.

Jul 17, 2023 • Hospitality