In Europe, French and Spanish hoteliers benefit the most from OTAs - In particular independent accommodations benefit from OTAs by accruing a larger share of bookings than the market average.

Jan 16, 2023 • Hospitality

The new era of guest service isn’t just coming - it’s already here - The future of guest engagement is predominantly informed by word-of-mouth marketing shared across digital mediums.

Jan 13, 2023 • Hospitality

What's the best time to ask for reviews? - Some companies send review requests at a later point to revive customers’ memory of their experience.

Jan 13, 2023 • Hospitality

Hotels make emotion the new brand standard - Many hotels are fine-tuning what their brands stand for and how they communicate that message to guests.

Jan 13, 2023 • Hospitality

US hoteliers optimistic about return of occupancy, workforce - Hoteliers are optimistic that staffing issues, particularly within housekeeping departments, will ease in 2023.

Jan 12, 2023 • Hospitality

Universal Music opens its first 'music-based experiential hotel' - UMusic Hotels is a new international brand that offers first-class accommodations and entertainment.

Jan 12, 2023 • Hospitality

OTAs business model well-suited to Europe’s small and medium-sized hotels - Booking.com on how online travel platforms deliver economic benefits.

Jan 12, 2023 • Hospitality

Booking.com bets on business model tweak for further growth - The OTAs business model was a major reason for its slowing growth leading up to the pandemic.

Jan 12, 2023 • Hospitality