AI turns hotel upselling from sending offers to solving needs - How the next wave of upselling will quietly reshape hotel revenue and guest experience.

Nov 3, 2025 • Hospitality

Marriott trims customer service staff - The hotel giant adjusts its engagement centers to match how guests now interact across digital and direct channels.

Nov 3, 2025 • Hospitality

Has Airbnb reached its peak? - The home-sharing giant is searching for its next act as bookings plateau and competition intensifies.

Nov 3, 2025 • Hospitality

The rise of always-on hotel content - How AI platforms create and update content in real time to keep properties visible and bookable across every search and chat.

Oct 31, 2025 • Hospitality

Google tightens meta rules for hotel listings - Stricter price accuracy policies aim to eliminate misleading listings and restore user trust in hotel search results.

Oct 31, 2025 • Hospitality

ChatGPT is changing how hotels talk to guests - The next wave of guest engagement isn’t about selling — it’s about showing up in the conversation.

Oct 31, 2025 • Hospitality

The new playbook for hotel demand generation - How data, automation, and alignment are redefining revenue growth in hospitality.

Oct 30, 2025 • Hospitality

Booking.com’s fintech engine quietly becoming a major profit source - Simplifying payments is central to its Connected Trip strategy and a key growth engine for Booking Holdings.

Oct 30, 2025 • Hospitality