Global hotel reputation continues steady improvement - Service and cleanliness remain key drivers of guest satisfaction across all regions.

Oct 20, 2025 • Hospitality

The great hotel divide - America’s lodging market is splitting in two as wealthy travellers fuel luxury growth while everyone else cuts back.

Oct 20, 2025 • Hospitality

AI is doing to hotel websites what Booking.com did twenty years ago - How large language models risk turning hotel websites into invisible back-end data sources — and what hoteliers can do about it.

Oct 20, 2025 • Hospitality

When AI starts booking the room - How agentic commerce could quietly transform the way travelers plan, choose, and pay for their stays — and what hotels must build before it can truly work.

Oct 17, 2025 • Hospitality

Getting real about agentic commerce - Forrester says autonomous shopping is coming fast — but no one’s ready for it yet, as brands race to define what agentic commerce actually means in practice.

Oct 17, 2025 • Hospitality

Travel becomes a mirror of identity - Booking.com’s 2026 predictions reveal a new era of hyper-personal journeys shaped by identity, technology, and imagination.

Oct 16, 2025 • Hospitality

The hidden cost of dark patterns in hotel booking design - Why manipulative UX tricks can backfire on guest trust and long-term revenue.

Oct 16, 2025 • Hospitality

Hotel CEOs warn of labor unrest, brand fatigue and tariff turbulence - As 2025 winds down, industry leaders at The Lodging Conference voice growing concern over strikes, brand saturation and rising costs.

Oct 16, 2025 • Hospitality