Hopper expands into bank-led travel distribution - RBC shifts from Expedia to Hopper, signaling growing competition in white-label travel platforms for financial institutions.

Mar 31, 2026 • Hospitality

ChatGBT app store struggles to gain traction - Early limitations and ecosystem friction highlight the challenges of building an AI-native app platform.

Mar 31, 2026 • Hospitality

Hotels as platforms - The shift positions hotels less as real estate assets and more as lifestyle platforms built around community, access, and experience.

Mar 31, 2026 • Hospitality

Your revenue recovered. Your profit didn't. - Five years of rate growth masked a structural cost problem. In 2026, there's nowhere left to hide.

Mar 30, 2026 • Hospitality

The booking is no longer where you lose - AI doesn't need to process the transaction to control where travelers go. That's the part most hotels are missing.

Mar 30, 2026 • Hospitality

Demand on their own terms - The world's largest hotel groups are redesigning how travelers find them — and how they keep them.

Mar 30, 2026 • Hospitality

Booking.com bets on human support as its competitive edge - Empathetic, human-led service in complex and emotional moments is positioned as the key differentiator in an AI-driven travel landscape, despite ongoing customer service challenges.

Mar 30, 2026 • Hospitality

Lead Shark brings AI-powered demand discovery to hotel sales - A new generation of tools is helping hoteliers identify demand earlier and compete before bookings reach traditional channels.

Mar 30, 2026 • Hospitality