Lower volume, more satisfaction: Insights on Guest Experience 2nd Quarter 2024 - Guest satisfaction has surpassed pre-COVID levels, but despite higher satisfaction, there was a slight 2.9% drop in review volume compared to Q2 2023.

Jul 18, 2024 • Hospitality

Hoteliers accuse Booking.com of ‘unfair business practices’ - Hotrec members accuse the OTA of withholding guest data from hotel partners and preventing hotels from offering better rates on their own websites.

Jul 18, 2024 • Hospitality

Accor repositions Pullman for blended travel - Pre-pandemic, “bleisure” travel typically meant extending a business trip into the weekend. Now, blended travel is more about mindset, integration, and purpose.

Jul 18, 2024 • Hospitality

CBRE on AI's impact on hotels - Technological advances are likely to significantly change the relationships between hotel brands, third-party management companies, hotel owners, and OTAs and metasearch platforms.

Jul 18, 2024 • Hospitality

Booking.com's countermove to rate parity - Rather than resorting to retaliation, the company has adopted a strategy of "algorithmic persuasion" that focuses on influencing and guiding hoteliers' behavior rather than simply punishing them.

Jul 17, 2024 • Hospitality

Expedia launches new One Key credit cards - Designed to complement Expedia's One Key loyalty program, the new cards offer more flexibility, savings and rewards for U.S. travelers.

Jul 17, 2024 • Hospitality

IHG debuts ‘low carbon’ hotels - The company's Low Carbon Pioneers program brings together energy efficient hotels that have no fossil fuels combusted on-site and are backed by renewable energy.

Jul 17, 2024 • Hospitality

Monday night is the most popular time to book a hotel stay - Saturday and Sunday see the highest average basket value - meaning people are likely to make larger purchases over the weekend.

Jul 12, 2024 • Hospitality