Monday night is the most popular time to book a hotel stay - Saturday and Sunday see the highest average basket value - meaning people are likely to make larger purchases over the weekend.

Jul 12, 2024 • Hospitality

AI washing: Are buyers being misled? - AI washing is a marketing tactic that involves making misleading or exaggerated claims about a company's use of AI in its products or services.

Jul 11, 2024 • Hospitality

Artificial intelligence guide for hotels - AI in hospitality enhances hotel management and guest services by automating tasks, personalizing experiences, optimizing pricing, and improving efficiency.

Jul 11, 2024 • Hospitality

How Airbnb fails to protect its guests from hidden cameras - A months-long CNN investigation found that Airbnb has worked to hide thousands of complaints about properties with hidden indoor security cameras.

Jul 11, 2024 • Hospitality

Are hotel guests getting more difficult these days? - Many hoteliers buy into the illusion that guests are increasingly rude and difficult, reinforcing these stereotypes to frontline customer service staff.

Jul 11, 2024 • Hospitality

Travel + Leisure reveals winners of its 2024 World's Best Awards - In its 29th year, the 2024 World's Best survey highlights emerging travel trends and destinations resonating with today's travelers.

Jul 11, 2024 • Hospitality

Paris has overestimated its appeal - The Olympic Games tourism boom hasn’t materialized - now hoteliers and Airbnb owners are frantically cutting their rates.

Jul 10, 2024 • Hospitality

The future of kiosks in the hospitality industry - As self-service tools benefit both guests and the hotel organizations that serve them, be prepared to see even greater growth of this technology in the hospitality industry.

Jul 10, 2024 • Hospitality